Our policy provides a 30-day deadline for returns. If 30 days have passed since the date of purchase, unfortunately we cannot offer you any refund or exchange.
For the item to be eligible for return, it must be intact and in the same condition as you received it. It must also be in its original packaging.
In some cases only partial refunds are granted:
- Book with signs of use
- Any item that is not in its original state, is damaged or has parts missing due to causes beyond our fault.
- Any item returned more than 30 days after delivery
Refunds
Once we have received and inspected your return, we will send you an email notifying you that we have received the item. We will also notify you of the approval or rejection of your claim.
If your request is approved, the refund will be processed and a credit will automatically be applied to your original card or payment method, within a certain number of days.
Late or unpaid refunds
If you have not yet received a refund, first check your bank account again.
Then contact the credit card company; it may take some time before the refund is formally registered.
So contact your bank. There are often processing times involved in registering a refund.
If you have already followed these steps and have not yet received your refund, please write to us at: [email protected].
Sale items
Only full-price items can be refunded. Unfortunately, no refund is possible for sale items.
Changes
We replace items only if defective or damaged. If you need an exchange for the same item, please email us at [email protected] and send the item to the following address: Via Don Giovanni Verità, 14 35131 Padova PD Italy.
Shipping
To make a return, send the product to the following address: Via Don Giovanni Verità, 14 35131 Padova PD Italy.
Shipping costs for returning the item will be your responsibility. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will not be included in the refund.
Depending on the country you live in, the time it takes for the replacement product to be delivered may vary.
If you need to ship an item valued over €75, consider using a trackable shipping service or insuring the shipment. We do not guarantee that we will receive the returned item.